Terms and Conditions
We require your approval for the proof and layout before we print your
order. We encourage you to thoroughly review your layout before submission.
We are not liable for errors in the following items, but not limited to:
Spelling, graphics, bleeds, grammar, fonts, punctuation, cuts, folds, and
finished product size.
We refuse orders with offensive, indecent or improper material. We will
refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal
liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order
without disclosing a reason.
Limitation of Liability
You agree that in no event shall we or our subsidiaries, affiliates, officers, agents, business partners or employees, be liable for any
special, incidental, indirect, or consequential damages of any kind, or for
any damages whatsoever resulting from loss of use, data or profits, whether
or not we have been advised of possibility of the damage, arising out of or
in connection with the use or performance of the site or of failure to
provide services that you order from us or our affiliates, including without
limitation, damages arising from mistake, omission, virus, delay, or
interruption of service. You also acknowledge that In no event shall we be
liable or responsible for any damages or consequences arising from or
related to your inappropriate or unauthorized use of the site or its
You agree to indemnify and hold us and our subsidiaries, affiliates, officers, agents, business partners or employees harmless from any claim or
demand, including reasonable attorneys' fees, made by any third party due to
or arising out of content you submit, or transmit through our site. By using
our site, you are representing that you have full rights to use the copy,
design, and images in your piece without infringing the intellectual
property rights of third parties.
Customer Submitted Artwork or Graphics
We crop all images, after being enlarged or reduced for reproduction, approximately 1/8" to 3/4" as provision for the bleed. We cannot
process orders that do not meet the minimum requirements. All artworks Created by us is property of Custom Sign Banner to obtain a
copy for your use in proper format you may purchase the artwork from us
price to be determent by complexity of art.
Color Proofing and Matching
We are not liable for color matching or ink density on screen proofs that
you approve. Screen proofs will predict design layout, text accuracy, image
proportion and placement, but not color or density. Colors may vary on different computer monitor and printers due to set-up of
your equipments there for final print may not look the same as you see on
your equipments. We will try our best to match the gradient density of each
color. We are not liable for the final appearance of a color. Application of
UV coating may effect or change the appearance of the printed colors. We are
not liable for the final color appearance of a UV coated product.
You may cancel an order as long as we have not completed any work for that
order. We will charge you a $45 cancellation fee in addition to any fees
charged for proofs or samples and administrative fees, if applicable.
However, you cannot cancel an order if the order has been sent to press for
printing, the ordered item has been printed, the order is already packaged,
the order is en route to you, or the order has been delivered.
Returns and Refunds
All sales are final since we customize each order according to your
request. We give no refunds or credit but if we verify that we made an
error, we will re-run your order. You must notify us within 24 hours from
delivery about any defects and receive an RMA# in order to return any items.
to receive the replacement, you must return 100% of the defective order
within 15 days (at your own expense) from delivery. We do not refund all
charges related to expedite printing (Overnight Rush Printing or Shipping).
Order Shipping and Delivery
We will always act to make sure that any production difficulties do not delay delivery schedules. You agree not to hold us liable for delays in shipment caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond our control.
We do not guarantee delivery dates since we calculate our shipment and
delivery dates based upon estimates provided by our shippers.. Your order
may arrive late due to unforeseen delays in delivery service, the breakdown
of equipment, illness, etc.
Customer Supplied Incorrect Address
We can re-ship an order due to an error you made in submitting the proper
shipping address but we will charge an additional shipping fee.
Terms of Sale
We require each order to be fully paid, including shipping and handling fees, if applicable, before we complete an order. We will not start working
on a print job until we receive the full payment.
One Day Rush Service
To avail of our Overnight Rush Printing Service, you must place your order
and send us your approved proof by 5:00PM CST . If you place your orders on
a Saturday or Sunday, we will start working on your job the following
The estimated production turnaround advertised on this site is based on the
typical number of hours or days that a print job is completed under normal
circumstances, excluding Saturdays, Sundays and holidays.Production would start when all of the following are met: all print-ready artwork is uploaded, full payment is received and in cases so requested by
the customer or required by Custom Sign Banner, when the proof is approved
online through customer’s account or by email. For orders where a hard copy
proof has been requested, the signed proof should be received by Custom
Signs Banner on or before the cut-off time.Production turnaround for orders and/or proofs that are approved after 9:00
am PST is counted starting the next business day. Note that transit time for
shipping is always additional to production turnaround and it is therefore
advised that this be taken into consideration upon placing the order. While
we exercise due diligence to meet your target finished date, unforeseen
delays in delivery services, breakdown of equipments, illness, inclement
weather and other occurrences may impact our ability to meet the deadline.
We keep orders for pick-up for 30 days from the agreed date of pick-up. We
will consider orders abandoned that are left at our office for more than 30
days and we will recycle these orders.
Changing Files Once Sent to Press
We do not allow changes to artwork, job characteristics, or turnaround time
once we receive your approved proof and your print job has been sent to the
We can entertain complaints regarding your order as long as you inform us
within 24 hours upon delivery of your order.
We charge sales tax to orders we receive from within the state of Texas
unless you are tax exempt. If you are tax exempt, you need to send or fax to
us your tax exemption certificate.